Customer-first organization
Move from the whole managed estate into one customer, optional site, group, or endpoint without losing context.
Built for MSP workflows
Find the computer. Fix it quickly.
Nizlo is shaped around the everyday MSP loop: identify the customer, locate the endpoint, understand its state, take controlled action, and leave a useful record for the next technician.
Managed service operations
One estate. Clear customer boundaries.
Customer and site organization is built into every device, alert, job, report, and audit workflow—not bolted onto a single-tenant tool.
Fast global search
Find a computer by friendly name, hostname, user, IP, operating system, customer, site, serial, or MAC address.
Dense endpoint views
Use saved filters, favorites, tags, availability, alerts, health, and quick actions to work large customer estates.
Technician controls
Separate owner, administrator, technician, and read-only responsibility with action-level permission boundaries.
Customer reporting
Export inventory, software, alert, patch, technician, agent-version, and device-count views for operational review.
Connected service desk
Keep endpoint and customer context close to service-desk work while the RMM remains the center of device operations.
A normal support call
Less navigation between the customer and the answer.
Search
Press Ctrl or Command plus K and search the endpoint, user, customer, site, IP address, or serial number.
Understand
See availability, current health, hardware, software, services, patches, notes, alerts, and recent technician activity.
Act
Connect, run a command or script, manage a service, schedule maintenance, or create accountable follow-up work.
RMM software evaluation
Compare the operating proof, not only the feature checklist.
Shortlists often collapse monitoring, patching, automation, remote access, PSA depth, security, and pricing into checkmarks. A useful MSP pilot proves the boundary and failure behavior of each workflow with your customers, technicians, agreements, and retained tools.
Customer and technician boundaries
Prove: Create at least two test customers, place authorized endpoints correctly, and verify that roles, search, alerts, jobs, reports, tickets, and audit activity keep the expected scope.
Include in the decision: A polished device list is not enough if customer context or technician authority becomes ambiguous during real support work.
Monitoring, patching, and automation
Prove: Trigger a safe alert, review Windows Update patch evidence and installed-software inventory, run a harmless script, schedule repeatable work, and inspect failure handling.
Include in the decision: Count alert noise, exceptions, manual review, rollback needs, and the work that still belongs in another tool.
Remote support and service evidence
Prove: Open an authorized session, confirm endpoint identity first, perform a controlled action, and leave enough activity, notes, or ticket context for the next technician.
Include in the decision: Test consent, accountability, session boundaries, escalation, and clean removal against the agreements you actually sell.
Complete monthly cost
Prove: Model the RMM plan, technicians, retained PSA, security, backup, documentation, remote access, implementation time, migration work, and support requirements together.
Include in the decision: Nizlo Core is $59 per month and Scale is $79 per month. Both include one technician and unlimited RMM endpoints; additional technicians are $15 per month each.
Choose the next step
Match the evaluation to the MSP you actually run.
Small MSP
Evaluate customer separation, technician workflows, alert load, automation, reporting, and complete monthly cost with a controlled pilot.
Open this path →One-person MSP
Measure alert workload, repeatable work, coverage limits, and complete stack cost before trusting a solo operating model.
Open this path →Computer repair shop
Test one authorized business-customer workflow while keeping one-time repair devices outside continuing RMM authority.
Open this path →IT service provider
Qualify which support customers belong in a continuing managed-endpoint service and prove one complete recurring workflow before expanding.
Open this path →Co-managed MSP + internal IT
Define ownership for alerts, patching, automation, remote support, escalation, evidence, and access before both teams share the endpoint workflow.
Open this path →Small MSP shortlist
Weight technician fit, security, monitoring, automation, support, cost, and exit evidence across every finalist.
Open this path →MSP client onboarding checklist
Copy a ten-step client onboarding template for scope, assets, access, recovery, endpoint enrollment, alerts, automation, and acceptance.
Open this path →RMM with ticketing
Test assignment, customer and device context, portal communication, time entries, activity, and explicit PSA boundaries.
Open this path →14-day no-card pilot
Use one authorized endpoint and written acceptance criteria to make an evidence-based expand-or-remove decision.
Open this path →Frequently asked questions
Qualify the fit before expanding the fleet.
Is Nizlo built for managing multiple MSP customers?
Yes. Customer and optional site context is carried through endpoints, groups, alerts, jobs, reports, tickets, and audit activity. Validate tenant boundaries, technician permissions, and the workflows your agreements require before expanding a pilot.
What endpoint platforms does Nizlo support?
Nizlo is Windows-first, with a native macOS agent and Linux monitoring for Ubuntu 24.04 LTS on x64 and ARM64. Linux health, inventory, services, reviewed Bash jobs, and permission-gated terminal access are available; remote desktop and patch management are not. Test every required workflow on each platform rather than assuming equal depth from agent availability alone.
Does Nizlo replace an MSP PSA?
Nizlo includes a ticketing foundation and keeps customer and endpoint context close to service work, but it does not claim full PSA breadth. Keep any contract, billing, procurement, project, or integration workflow that the pilot does not prove.
How should a small MSP evaluate Nizlo?
Start with one cooperative customer and one to three authorized noncritical endpoints. Prove enrollment, customer separation, monitoring, patching, automation, remote support, reporting, permissions, failure handling, and clean removal before expanding.
Can an MSP try Nizlo without a credit card?
Yes. The 14-day trial does not require a credit card and does not automatically convert into a paid subscription. Starting a trial does not reserve a Founding Tester discount position.
Founding Tester offer
Prove one customer workflow before expanding the fleet.
The first five successful paid upgrades receive 75% off for life, the next five receive 50% off for life, and the next ten receive 25% off for life. Applying or starting the 14-day trial does not reserve a position; successful paid-upgrade order determines the tier.
Review the complete Founding Tester termsTest one customer workflow before choosing the RMM.
14-day free trialNo credit cardCore $59 · Scale $79